Why Slowdowns Happen

When internet slowdowns happen, the cause is often not on the connection itself, but rather by certain devices or apps running on the network.

Some streaming devices allow apps to be installed outside of official app stores (sometimes called “side-loading”). While these apps can be used for a variety of purposes, they may also create heavy or continuous internet traffic that can consume significant upstream bandwidth, affecting performance for other connected devices in the home. These apps can also open up access to strangers to join the party, unbeknownst to you.

Apps installed outside official app stores also don’t go through the same security reviews, which means they may introduce additional risks to devices or home networks such as malware.

A Better Way to Manage Your Network

If you’re noticing unusual slowdowns or high bandwidth usage, it may be worth taking a look at the devices and apps connected to your network. Installing apps through official app stores and trusted sources helps ensure the best performance and security for your home network.

Diagnosing network issues and identifying the cause of slowdowns can be difficult, especially if your home network is powered by store-bought WiFi equipment. When members call in for tech support, our local team has limited visibility into situations where third-party equipment is used. BCT offers powerful whole-home WiFi equipment to pair with your internet subscription – not only is this equipment superior to most retail options, but it’s also installed and managed by our local team of experts, giving us a greater ability to analyze problems as they occur. 

Additionally, BCT's whole-home WiFi system utilizes the CommandIQ app, which lets members control and customize their home network. In a situation where a connection is slow, the CommandIQ app gives insights into how the network is operating. Members can view connected devices and even see how much bandwidth and data each one uses, allowing you to identify potential issues and find a fix.