Internet FAQs

Here are some frequently asked questions with regarding your Internet service.


What is a modem?

Modem, short for modulator-demodulator is an electronic device that converts a computer’s digital signals into specific frequencies to travel over telephone lines. At the destination, the receiving modem demodulates the frequencies back into digital data. Computers use modems to communicate with one another over a network.

Does anyone have to visit my house to set-up my Internet? How do I install my modem or wireless modem?

Not typically. The modem is a “Self install kit” There is no need for a tech to come and install the modem. There are 3 connections on a standard DSL modem: 1) Phone 2) Ethernet 3) Power.


What is WiFi?

WiFi is literally having a network connection without the wires. WiFi can have issues with interference and is not a constant connection. It is also limited by distance and needs a “line-of-sight” path to work effectively. 2.4 GHz cordless phones can cause problems, especially if there are more than three cordless phones or other 2.4 GHz devices within a 100-foot radius.

Why isn't my Internet working?

Determining why your internet isn't working will take some troubleshooting because there are many potential reasons. Typical issues are – your modem is not synced up with the DSLAM. Typical causes for no sync issues are – phone cable is over 10 feet long, you have dial tone but no DSL filters installed on your telephone devices, you have a satellite dish receiver and you do not have a filter on that device, you have a fax or a burglar alarm and they are not filtered. If you have continuing issues please call our Internet Support line at 503.632.HELP (4357).

How can I prevent getting a virus on my computer?

There are many, many different ways to prevent getting viruses. One way is to call BCT about SecureIT or by running an updated version of a known antivirus program.

Here are some things you should AVOID:

  • Bittorrents and peer-to-peer shared files of unknown origin.
  • Going to sites such as "" or "PCMATIC.COM" which are usually scams.
  • Clicking on ads and pop-ups of dubious nature.
  • Message forwards from anyone you don't recognize.
  • Opening mail attachments with file types or from anyone you don't recognize.