Email

You can access your email a variety of different ways. The most common ways are using the webmail login page or setting it up in an email client program such as Windows Mail, Outlook or Mac Mail.

Here are the basic server settings for setting up your account in most email client applications:

Servers
Incoming Mail (SMTP) Server mail.bctonline.com
Outgoing Mail (SMTP) Server mail.bctonline.com
Alternate Mail Server* smtp.bctonline.com

*Some operating systems and mail clients have trouble connecting to "mail.bctonline.com" in these cases please use the alternate mail server address: smtp.bctonline.com.

Other Settings
Email Address/Reply Address Your full email address
Email User Name Your full email address

Here are some frequently asked questions with regards to email.

I can't get my emails, but I'm able to pull up web pages, what's going on?

Typical issues are caused by software firewalls that are blocking the port that email comes in on which is TCP 110. Common problems with software firewalls are usually generated by some sort of automatic update that came down and installed itself now your firewall is not working correctly. Someone accidentally blocked the incoming email port, your email client is not working properly, or the email client is not configured properly.

Why do I see errors in the emails I send or receive?

There are many reasons why you would receive this message. If you are using an application such as Outlook or Mozilla Thunderbird it could be the program is not configured properly, you could be disconnected from the Internet, the mail server is inaccurate, or a firewall that is blocking the connection.

What is SPAM?

http://en.wikipedia.org/wiki/E-mail_spam

Spam is junk email or unsolicited bulk email. It is also known as unsolicited commercial email.

How do I deal with spam?

To deal with spam, utilize programs that check for black listings, use blacklists, include built in junk email folders in programs such as Outlook, have a mail server that checks white/black listing, that electronically verify the domain the email is originating from is legit, configured correctly and is fully verified. Make use of user configurable filters available in email client software.

If you are using BCT's provided email accounts you are protected by our spam/phishing/virus filter software.


Here are a few tutorials for the various ways to access or setup your email account:

  1. Open your favorite web browser (e.g. Edge, Firefox, Chrome, etc.) and go to https://mail.mydirectlink.net/bct. Enter your email address and password and click Sign In. This will open and log you into your BCT webmail inbox.
  1. Open Microsoft Office Outlook.
  2. Click File.
  3. Click on + Add Account.
  4. Select Manually configure server settings... and click Next.
  5. Select Internet Email and click Next.
  6. Fill in Your Name, E-mail Address, and the following information:
    • Account Type: IMAP
    • Incoming and Outgoing mail server: smtp.bctonline.com
    • User Name: your full email address
    • Password: the password associated with your email account
    Click More Settings
  7. Click the Outgoing Server tab.
  8. Select "My outgoing server (SMTP) requires authentication" and make sure "Use same settings as my incoming mail server" is checked. Click the Advanced tab.
  9. Make sure the following settings are set to:
    • Incoming Server (IMAP) port: 993
    • Use SSL as type of encryption connection
    • Outgoing Server (SMTP) port: 587
    • Use TLS as type of encryption connection
    Click OK.
  10. Click Next on the "Add New Account" screen.
  11. Outlook will test your account settings. Wait for this to finish and then click Close.
  12. Click Finish.
  13. Now you will see your inbox and you are all set up.
  1. Open Email from your apps and it will start by asking your email address. Fill that in and select Next.
  2. Enter your password associated with your email and select Next.
  3. Select Personal (IMAP) for the account type.
  4. Incoming Server Settings:
    • Username: your full email address
    • Password: same password
    • Server: smtp.bctonline.com
    • Server Type: SSL
    • Port: 993
    • IMAP path prefix: none
    Select Next
  5. Outgoing Server Settings:
    • SMTP Server: smtp.bctonline.com
    • Security Type: SSL
    • Port: 587
    • Require Signin: Yes
    • Username: your full email address
    • Authentication: your same password
    Select Next
  6. These options are based on your preferences but it's recommended to leave these as the defaults. Select Next.
  7. Give the account a name (your email address is a good option) and set your Display Name which is the visible name associated with this account displayed on outgoing messages. Select Next.
  8. After that you will be viewing your inbox and are all set up!
  1. Click on the postage stamp icon to open the default Mac OS Mail application.
  2. Enter your Full Name, Email Address, and Password.
  3. Incoming Mail Server:
    • Account Type: IMAP or POP (IMAP is recommended)
    • Descrition: BCT Email (optional)
    • Incoming Mail Server: smtp.bctonline.com
    • User Name: your full email address
    • Password: same password for your email
  4. Outgoing Mail Server:
    • Description: BCT Email (optional)
    • Outgoing Mail Server: smtp.bctonline.com
    • *Check "Use Authentication"
    • User Name: your full email address
    • Password: same password for your email
  5. Review the settings and click Continue.
  6. This will take you to your inbox and now you are all set up!
  1. Open Settings, select Mail, Contacts, Calendars and then select Add Account.
  2. Select Other.
  3. Select Add Mail Account.
  4. Enter your full name, email address and password. Description can be anything to describe this account.
  5. Chose IMAP.
    Incoming Mail Server:
    • Host Name: smtp.bctonline.com
    • User Name: your full email address
    • Password: the same password
  6. Outgoing Mail Server:
    • Host Name: smtp.bctonline.com
    • User Name: your full email address
    • Password: the same password
  7. Uncheck "Notes" and select Save.
  8. After that you can open up Mail and you will be all set up!
  1. Open Mail from the Windows Start Menu.
  2. Click "View all in Settings".
  3. Select "Other account".
  4. Select IMAP and click "Connect".
  5. Enter your full email address and password and click "Connect".
  6. You can click "Allow" to let Mail run in the background and provide notifications for incoming email.
  7. Enter the server settings:
    • Email address: your full email address
    • Username: your full email address
    • Password: your email password
    • Incoming (IMAP) email server: smtp.bctonline.com, Port: 993
    • Check "Incoming server requires SSL
    • Outgoing (SMTP) email server: smtp.bctonline.com, Port: 587
    • Check "Outgoing server requires SSL"
    • Check "Outgoing server requires authentication"
    • Check "Use the same username and password to send and receive email"
  8. That will take you to your inbox and now you are all set up!