Calling Features

Sometimes it’s important to stop calls from telephones that have their number blocked.

How to use Anonymous Call Rejection:

  1. To activate Anonymous Call Rejection on your line, call Member Services at 503.632.3113.
  2. Once Anonymous Call Rejection is in place, your telephone will not accept calls from anyone who has Line Blocking activated on their telephone. The caller must deactivate the blocking feature from their telephone [*82] if they wish to complete a call to you.
  3. To turn OFF Anonymous Call Rejection Press *87. To turn ON Press *77.

There are some calls you just don’t want to receive. Avoid these calls with Selective Call Rejection. Up to 30 numbers can be stored in your Selective Call Rejection list. Works with most local and some long distance numbers within your area.

How to use Selective Call Rejection:

Lift the receiver and press *60 (Rotary 1160) and follow the recorded instructions.

  • Press 0 to repeat the instructions
  • Press 1 to review numbers on your list
  • Press 3 to turn your list on/off
  • Press # to add a number to your list
  • Press * to delete a number on your list
  • Press 08 to delete all numbers from your list

To add the last caller to your Call Rejection List:

  • Press *60 and follow the recorded instructions
  • Press #01# to add the last caller

When an unwanted caller attempts to call you, a recorded message indicates that you are not accepting calls.

To temporarily deactivate Selective Call Rejection:

  • Press *80 (Rotary 1180)

When you are going out, Call Forwarding automatically sends all your calls to a selected local, long distance, or wireless number.

How to set up Call Forwarding:

  • *72 (do not wait for tones) and 10 digit number calls are forwarding to. (member must dial *72 and number fluently).
  • *73 to unforward. (member will not hear stutter dial tone) they will hear fast busy function is complete.

Caller ID lets you know who is calling before you answer the telephone. The Caller ID display unit will show the name and number of the person who is calling.

How to use Caller ID:

  1. When an incoming call is received, your caller ID telephone or a display unit attached to your telephone will show the name and number of calls after the second complete ring.
  2. The name and number of the caller, along with the date and time of the call will automatically be stored, even if you do not answer the call.
  3. If Private or Anonymous displays on your unit, it means that the person calling has chosen to block their name and number.
  4. If Unknown, Unavailable, or Out of Area is displayed, the person is calling from an area where Caller ID is not available.

Note: Compatible display unit required with Caller ID subscription. Not all calls will display a name and number.

The Call Transfer feature allows you to connect and transfer any incoming call to another party.

How to use Call Transfer:

  1. Place your current call on hold by pressing the switchhook for about 1 second.
  2. Dial the third party’s telephone number.
  3. Listen for the ring, then simply hang up. The first and third parties will be connected.

Don’t miss important calls when you’re on the telephone. Call Waiting lets you take a second call without ending your first conversation. When you’re talking on the telephone, a special tone alerts you that someone is calling.

How to use Call Waiting:

  1. When you hear the Call Waiting tone, quickly press and release the switchhook to put the first call on hold and answer the second call.
  2. Press the switchhook again to switch between callers.
  3. To remove one party, simply hang up by pressing the flash key.

How to temporarily cancel Call Waiting:

  1. To place a call without Call Waiting active on the line, lift the receiver and press *70 (Rotary 1170).
  2. When you hear the normal dial tone, Call Waiting is turned off. The procedure works on a call-by-call basis. After each call is completed, Call Waiting will re-activate on the line.

How to temporarily turn off Call Waiting with a call in progress:

  1. Press and release the switchhook to put your call on hold.
  2. Listen for three brief tones and a normal dial tone, then press *70 (Rotary 1170).
  3. Press and release the switchhook again to continue your original call with no Call Waiting interruptions.
  4. When you hang up, Call Waiting will re-activate on the line.

See who your second caller is before answering your Call Waiting call. After the Call Waiting tone, your special Call Waiting ID display unit will show the name and number of most callers.

How to use Call Waiting Plus:

  1. When you hear the Call Waiting tone, look at your Call Waiting ID display to see who is calling. Allow two full rings for the caller’s information to display.
  2. If you want to answer, quickly press and release the switchhook to put the first call on hold and answer the second call.
  3. To remove one party, simply press and release the switchhook.

Note: Compatible display unit required with Caller ID subscription. Not all calls will display a name and number

The busy signal... we all get tired of hearing it when we’re trying to place a call. With Continuous Redial, your telephone does the work for you.

How to use Continuous Redial:

  1. When you receive a busy signal, hang up, pick up the receiver again and listen for dial tone. Press *66 (Rotary 1166).
  2. Hang up. Continuous Redial will continue dialing the number for up to 30 minutes.
  3. When the line is no longer busy, you are notified by a distinctive ring. Simply pick up the telephone and the call will connect.
  4. Continuous Redial will work with most local and some long distance numbers.
  5. You can continue to place and receive calls while Continuous Redial is activated.

To cancel Continuous Redial:

  • Lift the receiver and press *86 (Rotary 1186).

Note: Measured service and long distance charges may apply for completed calls. Monthly flat rate or per use options available.

The telephone stops ringing just as you reach it. You wonder who called and if they will call back. With Last Call Return, you don’t have to wait — you can find out who called and automatically redial the number if you choose.

How to Use Last Call Return:

  1. To find out the number of your last caller, lift the receiver and press *69 (Rotary 1169).
  2. You will be provided with the number of the caller, even if you were unable to answer the call. Blocked numbers will not be announced.
  3. If you decide to return the call, simply press [1] and your telephone will dial the number.
  4. If the call you are trying to return is busy, hang up and your telephone will continue to redial the busy line for up to 30 minutes.
  5. When the line is no longer busy, you are notified by a distinctive ring. Simply pick up the telephone and the call will connect.
  6. This feature works with most local and some long distance numbers.

To cancel Last Call Return:

  • Lift the receiver and press *89 (Rotary 1189).

Note: Measured service and long distance charges may apply for completed calls. Monthly flat rate or per use options available.

There are times when you do not wish to have your telephone number displayed on a Caller ID unit. You can call anonymously by utilizing the Per Call Block feature. This feature works on a per-call basis and there is no charge for usage.

How to use Per Call Block:

  • Press *67 (Rotary 1167) before dialing the number you wish to call. Your name and number will not be shown on a Caller ID unit.

How to temporarilty turn off Per Call Block:

  • If you have chosen to block your telephone number from appearing on people's Caller ID units when you make calls, your call will not go through if they have Anonymous Call Rejection active on their line. You can complete your call by temporarily deactivating the Per Call Block feature on your line.
  • Lift the receiver and dial *82 (Rotary 1182) before dialing the number you wish to call. Your name and number will now appear on Caller ID Units.

This feature works on a per call basis and there is no charge for its use.

Personal Ring gives you an additional telephone number that when dialed rings to your main telephone number with a personal tone pattern — one ring means a call for you, the other means the call is for someone else.

How to use Personal Ring:

To activate Personal Ring, call the Member Services Center at 503.632.3113 and a Member Services Specialist will help you complete the necessary steps. This will include selecting the number and ring pattern associated with Personal Ring. Once activated, when someone calls the telephone number that you have Personal Ring activated on, the ring will be a unique tone pattern.

Get the convenience of forwarding your calls anywhere from any touchtone telephone. Within seconds, you can send calls to a pager, wireless telephone, or another telephone number, and you don’t have to be home to do it!

How to use Remote Access Call Forwarding:

  • To use Remote Access Call Forwarding call the system number by dialing 503.266.7007.
  • The recorded instructions will prompt you to enter your telephone number followed by the # key and then your PIN. You will hear three short tones and then a regular dial tone.
  • Enter the Call Forwarding access code *72 (Rotary 1172) and wait for the second dial tone.
  • Enter the number you wish calls to be forwarded to. Two-tones will confirm that your calls are forwarded.

To deactivate Remote Access Call Forwarding from a remote location:

  • Dial 503.266.7007.
  • Enter your telephone number and your PIN. You will hear three short tones then a regular dial tone.
  • Enter the Call Forwarding access code *73 (Rotary 1173). Your feature is now deactivated.

To deactivate Remote Access Call Forwarding from home:

  • Dial *73 (Rotary 1173). Your feature is now deactivated.

Talk to two people in separate locations at the same time. This great feature brings up to three people together on one call to simplify planning social engagements or activities. Three-Way Calling can connect both local and long distance calls.

  1. Place your current call on hold by pressing the switchhook for about 1 second.
  2. Dial the third parties telephone number.
  3. When the third party answers the phone, press the switch hook again and all three parties will be connected. If the third party does not answer press the switchhook twice. You will still be connected to the first call.
  4. If any on the people you called hang up, you will remain connected to the other person.
  5. When you hang up, everyone is disconnected.

Note: Measured service and long distance charges may apply for completed calls.

All of your voice messages will reside in your personal mailbox, which is protected by a passcode. When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial will guide you through your first mailbox session, explain how to record a greeting and your name, and prompt you to establish a passcode. You will be asked to record a greeting that call¬ers will hear when they call your mailbox.

You are prompted to record your name so that the system can address you when you call into the system. You will always be prompted for your passcode before accessing your mailbox. During the tutorial, you will be prompted to establish a passcode number with 6 to 10 digits. Please define a passcode that you can remember, but do not select something trivial such as “1234.”

ACCESS YOUR MAILBOX FROM HOME:
  1. Dial *98 from your home or office to access voicemail.
  2. Enter your passcode when prompted.
ACCESS YOUR MAILBOX FROM ANOTHER NUMBER:

OPTION 1:

  1. Dial 503.632.1005 or 503-518-1005 voicemail access number.
  2. Enter your mailbox number (phone number) followed * key.
  3. Enter your passcode when prompted.

OPTION 2:

  1. From a remote location dial your home number.
  2. Interrupt your greeting by pressing * key.
  3. Enter your passcode when prompted.
STANDARD PROMPTS (Login to your mailbox.)

AT THE MAIN MENU:

  • Press 1 to play messages.
  • Press 2 to make a message.
  • Press 4 to reach the User Options menu.
  • Press 9 to log out and exit.

WHILE PLAYING A MESSAGE:

  • Press 1 to rewind the current message.
  • Press 3 to skip forward in the current message.
  • Press 5 to hear the date and time for the current message.
  • Press 7 to delete message.
  • Press 9 to return to the Main menu.

AFTER PLAYING A MESSAGE:

  • Press 1 to play the next message.
  • Press 4 to replay the current message.
  • Press 5 to hear the date and time for the current message.
  • Press 6 to forward the current message to another user.
  • Press 7 to delete the current message.
  • Press 7, then 9 to delete the current message and exit to the Main menu.
  • Press 8 to reply to the current message.
  • Press 9 to save the current message.
  • Press 9, then 9 to save the current message and exit to the Main menu.
  • Press 0, then 0 to reach the attendant.
  • Press 0 for help.
VOICEMAIL VIA EMAIL
  • Give the BCT business office your email address. We will input into the voicemail/email system.
  • When you receive a voicemail, you will be notified with an email.
  • Open the email.
  • Double click on the attachment.
  • You can either Open or Save the attachment.
  • If you Open the attachment the voicemail will begin to play through your computer speakers.
  • This feature will simply allow you to listen to your voicemails (great for when you travel). You can delete the email, however if you wish to delete the voicemail completely, you must do so through the phone.

Click here for support using voice mail and download our full userguide.

*EAS or LD charges may apply