Video FAQs

Here are some frequently asked questions with regarding your Video service.

Do I need a special TV to get digital cable?

No, our digital service will work with any TV. We provide a state-of-the-art digital receiver that will deliver digital quality picture and sound to your TV.

I'm planning on doing some digging. Who do I need to call to have the lines located?

To locate lines, dial 811 to reach the Oregon Utility Notification Center. Damage to lines occurs frequently, and generally it could have been avoided by simply making a call. (By not calling, you are actually breaking the law.)

Remote Control Questions

How do I use my remote control?

For a brief breakdown on how to use your remote click here. For a more detailed instructions from the manufacturer click here.

How do I program my remote?

The programming guide that came with your remote should be able to walk you through the set-up of your remote. If you still need help, call our service center (503.632.4114) and we will be happy to walk you through the set-up.

For instructions on programming your remote: Click here.

How do I set the parental controls?

To set the parental controls, on your remote, push the settings button twice. Look under Preferences. Arrow down a few clicks and you will find BLOCK options. From there you will see there are different ways to block programming.

Set-top Questions

What's a set-top?

Set-top box (STB) or set-top unit (STU) is an information appliance device that generally contains a tuner and connects to a television set and an external source of signal, turning the signal into content which is then displayed on the television screen or other display device.

Digital Set Top Guide: CLICK HERE

Do I need a separate set-top box for every TV?

No, unless you want specific programming.

I picked up my cable box in the office, now how do I install it?

Here are a few guides on your set-top box, HDTV and DVR.

HDTV Questions

What is HDTV?

High-definition television (or HDTV) is video that has resolution substantially higher than that of traditional television systems. HDTV has one or two million pixels per frame, roughly five times that of standard-definition. Early HDTV broadcasting used analog techniques, but today HDTV is digitally broadcast using video compression.

Can I self-install HDTV?

Yes, however our service technicians strongly suggest that you have someone come out and set it up for you. Having a professional set it up for you will save you time and possibly frustration. They can make sure your HDTV is set up to the best quality with the right settings and aspect ratios. They can also answer your questions and help to educate you on your television and its capabilities to assure you have the best result possible.

HDTV Instructions

Are there different cables for HDTV?

There are two different cables. A component cable offers a lower quality HD (high-definition) via analog. Whereas the HDMI cable delivers a higher quality HD experience because of its digital pathway.