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voicemail user guide

Accessing Your Mailbox

When calling from your home telephone

  • Dial 632-1005 or 518-1005(depending on your prefix)
  • At the prompt, enter your passcode
  • Press 1 to listen to your messages

When calling from a remote location

  • Dial the number attached to your voicemail(ie. Your home telephone number)
  • When your greeting comes on, hit the # key to interrupt it
  • At the prompt, enter your passcode
  • Press 1 to listen to your messages


Mail Box Set Up

4 Personal Options

  • Press 1 to turn on/off your voicemail notification
  • Press 2 for Administrative Options(controls passwords and prompts)
  • Press 3 to record or change your personal greeting
  • Press * to Exit back to the main menu

To Record a Personal Greeting

  • Press 4 for Personal Options
  • Press 3 for Greetings
  • Press 1 for Personal Greeting

Recording your name

  • Follow steps #1 and #2 above then press 3 for Name Recording

Passwords

Your password can have up to 15 digits, however the first digit cannot be a zero. Try to use a password that is easy to remember and change your password often.

Personal Password

  • Press 4 for Personal Options
  • Press 2 for Administrative Options
  • Press 1 for Passwords
  • Press 1 for Personal

Prompts

This section controls the speed at which each prompt for your voicemail box is set at.

  • Press 4 for Personal Options
  • Press 2 for Administrative Options
  • Press 3 for Prompts
  • Press 1 for Standard speed, Press 2 for a slower speed, Press 3 for a rapid speed


Retrieving Messages

Listening to Unheard Messages

  • Press 1 to listen to messages
  • Press 1 to listen to unheard messages

Listening to all Messages

  • Press 1 to listen to messages
  • Press 2 to listen to all messages

Listening to Messages

  • Press 1 to Rewind
  • Press 2 to Pause for 15 seconds
  • Press 3 to Forward for 10 seconds, or 3-3 to forward to next message
  • Press 4 for a slower speed
  • Press 5 to forward a voicemail
  • Press 6 for a faster speed
  • Press 7-7 to Erase
  • Press 8 for normal volume
  • Press 9 for louder volume
  • Skip Message Press #

After listening to a message

  • Press 4 to replay the message
  • Press 5 to get a forwarded message
  • Press 6 to send a copy to another voicemail box
  • Press 7 to erase a message
  • Press 8 to reply to the sender
  • Press 9 to save the message

Sending Messages

After the message has been recorded:

  • Press 1 to send a private message
  • Press 2 to send an urgent message
  • Press 3 to get a message confirmation


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