Internet FAQ



Modem, short for modulator-demodulator is an electronic device that converts a computer’s digital signals into specific frequencies to travel over telephone lines. At the destination, the receiving modem demodulates the frequencies back into digital data. Computers use modems to communicate with one another over a network.

Not typically. The modem is a “Self install kit” There is no need for a tech to come and install the modem. There are 3 connections on a standard DSL modem: 1) Phone 2) Ethernet 3) Power.


WiFi is literally having a network connection without the wires. WiFi can have issues with interference and is not a constant connection. It is also limited by distance and needs a “line-of-sight” path to work effectively. 2.4 GHz cordless phones can cause problems, especially if there are more than three cordless phones or other 2.4 GHz devices within a 100-foot radius.

Determining why your internet isn't working will take some troubleshooting because there are many potential reasons. Typical issues are – your modem is not synced up with the DSLAM. Typical causes for no sync issues are – phone cable is over 10 feet long, you have dial tone but no DSL filters installed on your telephone devices, you have a satellite dish receiver and you do not have a filter on that device, you have a fax or a burglar alarm and they are not filtered.  If you have continuing issues please call our Internet Support line at 503.632.HELP (4357).


There are many, many different ways to prevent getting viruses. One way is to call BCT about SecureIT or by running an updated version of a known antivirus program. Other ways include avoiding the use of programs such as kazaa, limewire, napster, rhapsody, going to sites such as ", or PCMATIC.COM” clicking on ads, popup messages, not forwarding already forwarded messages from a chain of people otherwise known as “Chain Mail” or opening attachments from an email you don’t know what it is or who it is from.


Typical issues are caused by software firewalls that are blocking the port that email comes in on which is TCP 110. Common problems with software firewalls are usually generated by some sort of automatic update that came down and installed itself now your firewall is not working correctly. Someone accidentally blocked the incoming email port, your email client is not working properly, or the email client is not configured properly.

There are many reasons why you would receive this message. If you are using an application such as Outlook or Mozilla Thunderbird it could be the program is not configured properly, you could be disconnected from the Internet, the mail server is inaccurate, or a firewall that is blocking the connection.

1. Go to Settings > Mail > Accounts > Add Account.

2. Tap 'Other' to add your BCT account manually.

3. Tap 'Add Mail Account'.

4. Enter your name, full email address (e.g.,, password, and an optional account description. Then tap 'Next'.

5. Choose 'IMAP' at the top.  Enter for the Incoming and Outgoing Host Names. Enter your full email address (e.g., for the Incoming and Outgoing User Names. Finally, enter your password into the Incoming and Outgoing Password fields. Then tap 'Next'.

6. If your email settings are correct, tap 'Save' to finish. If the email settings are incorrect, you will be asked to edit them. Please contact BCT if you need further assistance adding BCT email to your device. Occasionally, you will see "a server can't be verified" error, in which case, please select 'okay' or 'next' to proceed.

Spam is junk email or unsolicited bulk email. It is also known as unsolicited commercial email.

To deal with spam, utilize programs that check for black listings, use blacklists, include built in junk email folders in programs such as Outlook, have a mail server that checks white/black listing, that electronically verify the domain the email is originating from is legit, configured correctly and is fully verified. Make use of user configurable filters available in email client software.