If you have a problem with your telephone service, there are several things you can do to determine the source of the problem.

BCT is responsible for the repair and maintenance of your telephone service from the main office to the Network Interface on the ouside of your home, usually located near the PGE meterbase. The most commonly used Network Interface is pictured in Figure 1 on the next page. This interface can be used to determine if the problem is inside your home or outside in our facilities.

To Test Your Phone:

• Get an ordinary single line desk phone (not a cordless or phone/answering machine combination) and a Phillips screwdriver. Take these items out to your interface.
• Open up the bottom portion of the interface marked “Customer Access.”
• Once inside, you will see a small black line cord (see Figure 2 on the next page) plugged into a jack. Make sure your phone is on the hook and plug it into the jack.
  Note: If you have more than one dial tone to your home and need help testing please call our Repair Line (503) 632-4114.
• Lift the receiver to see if you have a dial tone. If so, try placing a call to a friend, neighbor, or relative to see if the problem still occurs.
• If you experience the problem at the interface, call the Repair Line (503) 632-4114. If there is no problem at the interface, the problem is somewhere in your home. At this point, you can try to fix the problem yourself or schedule an appointment with BCT by calling (503) 632-4114 during normal business hours.
• Once you have completed the test at the interface, unplug your phone and plug the small black line cord back into the interface jack.
  Note: If the cord is not plugged back into the jack, there will be no dial tone in your home.

If the problem is in your home:

Arrangements for repair can be made through BCT’s repair service. A charge will apply for all work done inside the home or business (503) 632-4114.

If the problem is at the network interface:

Call our repair line at (503) 632-4114. If you have reported to our repair service that you are unable to make or receive calls, and your service is out of order due to a problem on our outside line for more than 24 hours after you report the trouble, you are entitled to a credit on your next bill for part of the local service charge.