ANONYMOUS CALL REJECTION

 This feature works with Caller ID ONLY to prevent incoming calls from people who block their iden­tification.

TO ACTIVATE (MUST HAVE CALLER ID):

1. Lift receiver, listen for dial tone and press *77.

2. Callers who block their identification will hear a message notifying them that their call cannot be completed unless they unblock their call. (Press *82 will unblock their call.)

TO DEACTIVATE:

Lift receiver, listen for dial tone and press *87.

CALL ACCEPTANCE 

Accept phone calls from the numbers that you select.

TO ACTIVATE:

1. Lift receiver, listen for dial tone and press *64.

2. Listen to the voice instructions that tell you:

• Whether the service is on or off.

• How many numbers are on your list.

• How to turn the service on or off.

• How to add or delete numbers from the list.

TO DEACTIVATE:

1. Lift receiver, listen for dial tone and press *84.

2. Listen for the voice instructions.

CALL FORWARDING ALL CALLS

Forward calls to another number such as your wireless phone or voice mailbox. While on vacation, families can increase home security by having neighbors answer the phone. Businesses can use Call Forwarding All Calls to receive after-hours calls at home.

TO ACTIVATE:

1. Lift receiver, listen for dial tone and press *72.

2. Listen for dial tone and enter the number to which you want calls forwarded.

3. If the call is answered, Call Forwarding All Calls is activated.

4. If the call is not answered then repeat steps one and two.

5. Listen for confirmation tones to let you know service is activated.

6. Hang up the receiver.

TO DEACTIVATE:

1. Lift receiver, listen for dial tone and press *73.

2. Listen for confirmation tones to let you know service is deactivated.

3. Hang up receiver.

CALL FORWARDING SELECTIVE

Create a list of selected numbers that you want to forward to another number.

TO ACTIVATE:

1. Lift receiver and press *63.

2. You'll hear a recorded message. Follow the instructions to identify up to 15 numbers you want to forward.

3. The recording also tells you to how identify a "receiving" phone number you want your calls forwarded to.

4. When someone who is on your Selective Call Forwarding call list, they will be automatically forwarded to your "receiving" number.

5. Calls from numbers that are not on your list, will ring through to your home phone as usual.

6. Forwarded numbers must originate from a local or long distance area.

TO DEACTIVATE:

1. Lift receiver, and press *83.

2. Follow the recorded instructions.

CALL HOLD

Place calls on hold so the party on the line can not hear background noise or conversation.

TO ACTIVATE:

1. Press and release the hookswitch.

2. Listen for confirmation tones and press *9.

TO DEACTIVATE:

1. Press and release the hookswitch.

CALLER ID NAME AND NUMBER

View the calling party’s name and telephone number prior to answer­ing a telephone call through a special display unit located on or next to your phone.

CALL REJECTION

Avoid unwanted calls from a particular number.

TO ACTIVATE:

1. Lift the receiver, listen for dial tone and press *60.

2. Listen to voice instructions which tell you:

• Whether service is turned on or off.

• How many numbers are on your list.

• How to turn the service on or off.

• How to delete numbers from the list.

TO DEACTIVATE:

1. Lift the receiver, listen for a dial tone and press *60. (Same number as activation.)

2. Listen to voice instructions.

3. Press 3 to turn service off.

CALL TRACE

Automatically requests a trace of an obscene, threatening, or harass­ing phone call. This informa­tion will only be released to Law Enforcement Agencies.

TO TRACE A CALL:

1. Hang up immediately.

2. Lift the receiver and listen for dial tone

3. Press *57 and listen to the announcement.

4. Press “1” when prompted.

5. A message will tell you whether or not the trace was successful.

6. Log the date and time of call.

This feature is available on your phone; however, there is a cost for a successful trace.

CALL TRANSFER

Transfer a call to another phone number local or long distance.

TO TRANSFER:

1. While on a call, quickly press and release the hookswitch to place the caller on hold.

2. Listen for the dial tone and dial the number of the person to whom you want the call transferred.

3. If you hear the phone ring, hang up and the call will transfer.

4. If you hear a busy signal quickly press and release the hookswitch and you will return to the caller you placed on hold.

5. Long Distance charges apply if transferring to a long distance number.

CALL WAITING

Know when some­one else is trying to reach you even if you are on another call.

TO USE:

1. While on the phone, you will hear a tone alerting you to an incoming call.

2. To connect to the second caller, press and release the hookswitch. The first call will be placed on hold and you will be immediately connected with the second call.

3. To return to the first call, press and release the hookswitch again. You can switch from party to party by repeating step 2.

4. If you hang up on the first call before checking the other line, your phone will ring with the second call.

CALL WAITING WITH CALLER ID

Allows you to see the name and number of second caller while on the phone, requires a special device.

CANCEL CALL WAITING

Prevents important conversations from being interrupted by the Call Waiting tone. If you use a computer modem, you can use this feature to establish an uninterrupted transmission.

TO ACTIVATE BEFORE A CALL:

1. Lift receiver and press *70. You will hear 3 short confirmation tones. Wait for the normal dial tone to return to the line.

2. Press the desired phone number.

3. Cancel Call Waiting automatically deactivates when you are finished with the call.

TO ACTIVATE DURING A CALL:

(Requires 3-Way Calling Feature)

1. Press the hookswitch. You will hear 3 short tones and then a normal dial tone.

2. Press *70. You will hear 3 short confirmation tones.

3. Press the hookswitch to go back to the original call.

CONTINUOUS REDIAL

Your phone will redial busy num­bers while you make and receive calls.

TO USE CONTINUOUS REDIAL:

1. When a number you are trying to call is busy, hang up, pick up the receiver again and press *66.

2. Your phone will automatically continue to dial the busy number for up to 30 minutes.

3. When the call connects, you are notified by a distinctive ring.

4. Pick up the phone and the call will connect.

TO CANCEL CONTINUOUS REDIAL:

1. Lift the receiver and press *86.

2. Listen for confirmation tones.

LAST CALL RETURN

Get the number of the last person who called you. Some numbers may not be provided.

TO USE LAST CALL RETURN:

1. Lift receiver, listen for dial tone and press *69.

2. The number of the missed call will be heard.

3. If you want to call this number, press “1” and your phone will dial the number.

PER CALL BLOCK

Per Call Block allows you to block your phone number from Caller ID subscribers for the dura­tion of one telephone call. Instead of seeing your number, the word “Private” or “Anony­mous” will display.

TO ACTIVATE:

1. Lift receiver, listen for dial tone and press *67.

2. Wait for 3 short confirmation tones and the normal dial tone to return to the line.

3. Do not hang up. Dial the desired phone number. A Caller ID subscriber will not see your phone number on this phone call.

TO DEACTIVATE:

When you hang up, Per Call Block will automatically deactivate.

PERSONAL RINGING

Hear a different ring when an incoming call is for different members of your family or business. The calls still come in on the same phone line but each number rings differently.

PRIORITY CALL

Set a distinctive ring for designated people.

TO USE PRIORITY CALL:

1. To set or change your Priority Calling list, lift the receiver, listen for a dial tone, press *61 and follow the recorded instructions.

2. You can store up to 15 different numbers.

TO CANCEL PRIORITY CALLING:

Lift receiver, listen for a dial tone and press *81.

REMOTE ACCESS CALL FORWARDING

Route all incom­ing calls to another destination and may be activiated or deactivated from your premises or from any remote location. A Personal Iden­tification Number (PIN) must be established when subscribing to this service.

TO ACTIVATE:

1. Call the Remote Access Service Center at 503.632.1011.

2. You will be prompted to enter your 10-digit number that has Remote Access Forwarding.

3. Enter your PIN.

4. Enter *72 for the Call Forwarding feature.

5. Press 1 to confirm the Call Forwarding activation.

6. Enter the 10 or 11 digit number you wish to forward your calls to.

7. Press 1 to confirm.

TO DEACTIVATE:

1. Follow steps 1 through 3 above.

2. Enter *73 to deactivate Call Forwarding.

SPEED DIALING

Store frequently called phone numbers under a one or two-digit code. From any phone in the home, instead of dialing the full phone number, simply press a button and your phone will dial the com­plete phone number for you.

TO PROGRAM:

1. Lift receiver, listen for dial tone and press *74 for 8 Number Speed Calling. Lift the receiver, and press *75 for 30 Number Speed Calling.

2. Wait for the dial tone to return to the line.

3. Enter the position number where the phone number will be stored. Use 2 through 9 for 8 Number Speed Calling and 20 through 49 for 30 Number Speed Calling. To change a number already entered on the list, program over the old phone number.

4. Enter the complete directory number as if you were dialing it normally (Include 1+ Area Code if necessary). Press the # key.

5. If you programmed the number properly, you will hear 3 short confirmation tones. If you receive a busy tone, hang up & try again. (Repeat steps for each number).

TO USE:

Lift receiver and enter * and the code for the number you want to dial.

THREE-WAY CALLING

Have a conversation with two other family members, friends or business associates at the same time.

TO USE:

1. Place the first party on hold by pressing the hookswitch, and wait for a normal dial tone.

2. Dial the second party.

3. Press the hookswitch again and both parties will be on the line with you.

4. Either party can hang up at any time but when you hang up both parties are disconnected.

VOICE MAIL

All of your voice messages will reside in your personal mailbox, which is protected by a passcode. When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial will guide you through your first mailbox session, explain how to record a greeting and your name, and prompt you to establish a passcode. You will be asked to record a greeting that call­ers will hear when they call your mailbox.

You are prompted to record your name so that the system can address you when you call into the system. You will always be prompted for your passcode before accessing your mailbox. During the tutorial, you will be prompted to establish a passcode number with 4 to 10 digits. Please define a passcode that you can remember, but do not select something trivial such as “1234.” Depending on how your mailbox is configured, you may not have all the options described below.

TO ACCESS YOUR MAILBOX FROM HOME:

1. Dial 503-632-1005 voice mail access number.

2. Enter your passcode when prompted.

TO ACCESS YOUR MAILBOX FROM ANOTHER NUMBER:

1. Dial 503-632-1005 voice mail access number.

2. Enter your mailbox number followed * key.

3. Enter your passcode when prompted.

OR

1. From a remote location dial your home number.

2. Interrupt your greeting by pressing * key.

3. Enter your passcode when prompted.

STANDARD PROMPTS (Login to your mailbox.)

AT THE MAIN MENU:

•  Press 1 to play messages.

•  Press 2 to make a message.

•  Press 4 to reach the User Options menu.

•  Press 9 to log out and exit.

WHILE PLAYING A MESSAGE

• Press 1 to rewind the current message.

• Press 3 to skip forward in the current message.

• Press 5 to hear the date and time for the current message.

• Press 7 to delete message.

• Press 9 to return to the Main menu.

AFTER PLAYING A MESSAGE

• Press 1 to play the next message.

• Press 4 to replay the current message.

• Press 5 to hear the date and time for the current message.

• Press 6 to forward the current message to another user.

• Press 7 to delete the current message.

• Press 7, then 9 to delete the current message and exit to the Main menu.

• Press 8 to reply to the current message.

• Press 9 to save the current message.

• Press 9, then 9 to save the current message and exit to the Main menu.

• Press 0, then 0 to reach the attendant.

• Press 0 for help.

VOICEMAIL VIA EMAIL

• Give the BCT business office your email address. We will input into the voicemail/email system.

• When you receive a voicemail, you will be notified with an email.

• Open the email.

• Double click on the attachment.

• You can either Open or Save the attachment.

• If you Open the attachment the voicemail will begin to play through your computer speakers.

• This feature will simply allow you to listen to your voicemails (great for when you travel). You can delete the email, however if you wish to delete the voicemail completely, you must do so through the phone.

Oregon Telephone Assistance Plan: http://www.oregon.gov/PUC/rspf/otap.shtml
Do Not Call Registry: www.donotcall.gov
Call Before You Dig: http://digsafelyoregon.com/

What is EAS?

EAS is a replacement for long distance (toll) service. EAS allows telephone customers in one local calling area (known as an exchange) to call one or more nearby exchanges without incurring long distance charges. In some cases, rates for local service are also increased. In sum, an EAS calling area is a toll-free calling area.

The Public Utility Commission (PUC or Commission), at the request of customers, has approved over 2,008 EAS routes in Oregon.

ADVANTAGES AND DISADVANTAGES OF EAS

EAS gives customers greater calling access to neighboring communities. This access can be quite important in smaller exchanges, where local residents are often forced to rely on goods and services found in other exchanges. EAS can also help address the problem of outdated exchange boundaries. Original exchange boundaries may no longer correspond to community calling pat­terns. EAS helps eliminate this problem by eliminating the “toll barrier” between exchanges that are really part of one community.

EAS is not a free service, per-minute long distance charges are replaced with a flat or measured EAS rate. Consequently, with the deployment of a new EAS route, large long distance charges formerly faced by a small number of customers are replaced with smaller EAS charges to many customers. In a few cases, local rate increases are also needed to make sure EAS charges are not too high. PUC Policy is that EAS Routes must be rev­enue netural to affected telecommunications companies. This means that connecting telephone companies do no profit from EAS.

What is a landline?

A landline is a physical connection between two telecommunications devices. The term is most frequently used to refer to a telephone, differentiating it from a wireless phone, which transmits a signal through a series of relay towers.

What are the advantages of having a landline?

There remain a number of substantial advantages to having your own landline, even if you have a cell phone to supplement it. Two of the most obvious benefits are the use of a phone in the event of a power outage and that the 911 operator will be able to detect your exact location. While cell phone service has improved drastically in recent years, reception nonetheless remains spotty in some areas, including some people’s homes.

How are new phone numbers assigned?

If you are activating new phone service without a number to port from elsewhere, you do not have to accept the first number a computer assigns to you. Though this is not a commonly known fact, at the time of account creation you can ask your carrier to rotate through the available phone numbers. There is no fee to do so.

What is remote access call forwarding?

This feature allows you to route all incoming calls to another destination and may be activated or deactivated from your premises or from any remote location. Directions on how to set this up can be found on page 22 of your Oregon Trail Directory or by calling 503-632-1011.

Can I get printed copies of my call detail?

If you have e-billing then you can print a copy off the website of your call detail. If you don’t have e-billing, you can call the office at 503-632-3113 and we can print it out for you, a charge may apply.

How can I get on the Do Not Call list?

The National Do Not Call Registry is intended to give U.S. consumers an opportunity to limit the telemarketing calls they receive. To register by telephone call 1-888-382-1222 or you can visit www.donotcall.gov.

What is personal ring?

This service allows you to hear a different ring when an incoming call is for different members of your family or business, including fax calls. The calls still come in on the same phone line but each number rings differently.

What is a safety line?

A safety line is a telephone line with the most basic local service (unlimited incoming calls, toll free calling, and outgoing local exchange calls). You can rest assured that if the power goes out or there is an emergency call; you will have a phone line to call out on. Perfect for those who don’t need to call beyond their immediate neighborhood or just want the reassurance of having a landline.