BCT - Customer Care

Anonymous Call Rejection

This feature works with Caller ID to prevent incoming calls from people who block their identification.

To Activate

Must have caller ID.
Lift receiver, listen for dial tone and press *77.
Callers who block their identification will hear a message notifying them that their call cannot be completed unless they unblock their call.
(Press *82 will unblock their call.)

To Deactivate

Lift receiver, listen for dial tone and press *87.

Call Acceptance

Now you only have to accept phone calls from the number that you select.

To Activate

Lift receiver, listen for dial tone and press *64.
Listen to the voice instructions that tell you:
- Whether the service is on or off.
- How many numbers are on your list.
- How to turn the service on or off.
- How to add or delete numbers from the list.

To Deactivate

Lift receiver, listen for dial tone and press *84.
Listen for the voice instructions.

Call Forwarding All Calls

Why worry about missing a call? Call Forwarding All Calls can be used to forward calls to another number or a voice mailbox. While on vacation, families can increase home security by having neighbors answer the phone. Businesses can use Call Forwarding All Calls to receive after-hours calls at home.

To Activate

Lift receiver, listen for dial tone and press *72.
Listen for dial tone and enter the number to which you want calls forwarded.
If the call is answered, Call Forwarding All Calls is activated.
If the call is not answered then repeat steps one and two.
Listen for confirmation tones to let you know service is activated.
Hang up the receiver.

To Deactivate

Lift receiver, listen for dial tone and press *73.
Listen for confirmation tones to let you know service is deactivated.
Hang up receiver.

Call Forwarding Selective

This feature allows you to create a list of selected numbers that you want to forward to another number.

To Activate

Lift receiver, listen for dial tone and press *63.
Follow the voice instructions.

To Deactivate

Lift receiver, listen for a dial tone and press *63.
Follow the voice instructions - dial 3.

Call Hold

This feature allows you to put calls on hold so you can take care of business without the party on the line hearing background noise or conversation.

To Activate

Press and release the hookswitch.
Listen for confirmation tones and press *9.

To Deactivate

Press and release the hookswitch.

Caller ID Name and Number

Caller ID allows you to view the calling party’s name and telephone number prior to answering a telephone call. A special display unit located on or next to your phone is required to allow you to view the calling name and number. Since you’ll know who is calling before you answer the phone, Caller ID gives you a
new level of control and security.

Call Rejection

With Call Rejection you can avoid
unwanted calls from a particular number.

To Activate

Lift the receiver, listen for dial tone and press *60.
Listen to voice instructions which tell you:
- Whether service is turned on or off.
- How many numbers are on your list.
- How to turn the service on or off.
- How to delete numbers from the list.

To Deactivate

Lift the receiver, listen for a dial tone and press *60.
(Same number as activation.)
Listen to voice instructions.
Press 3 to turn service off.

Call Trace

Call Trace allows you to automatically request a trace of an obscene, threatening, or harassing phone call.

To Trace A Call

Hang up immediately.
Lift the receiver and listen for dial tone.
Press *57 and listen to the announcement.
Press “1” when prompted.
A message will tell you whether or not the trace was successful.

This feature is available on your phone; however, there is a cost for a successful trace. For further information about this feature, call the business office at 503 632-3113.

Call Transfer

Why make people call different numbers to reach the person they need to speak with? With Call Transfer you can transfer a call to another phone number within your business or home.

To Transfer

While on a call, quickly press and release the hookswitch to place the caller on hold.
Listen for the dial tone and dial the number of the person to whom you want the call transferred.
If you hear the phone ring, hang up and the call will transfer.
If you hear a busy signal quickly press and release the hookswitch and you will return to the caller you placed on hold.

Call Waiting

With Call Waiting, you will know when someone else is trying to reach you even if you are on another call. It’s like having a hold button and two separate lines. This feature is a necessity for busy couples, roommates, or families with teenagers.

To Use

While on the phone, you will hear a tone alerting you to an incoming call.
To connect to the second caller, press and release the hookswitch. The first call will be placed on hold and you will be immediately connected with the second call.
To return to the first call, press and release the hookswitch again. You can switch from party to party by repeating step 2.
If you hang up on the first call before checking the other line, your phone will ring with the second call.

Cancel Call Waiting

Cancel Call Waiting is a convenient way to prevent important conversation from being interrupted by the Call Waiting tone. If you use a computer modem, you can use this feature to establish an uninterrupted transmission.

To Activate Before a Call

Lift receiver and press *70. You will hear 3 short confirmation tones. Wait for the normal dial tone to return to the line.
Press the desired phone number.
Cancel Call Waiting automatically deactivates when you are finished with the call.

To Activate During a Call

(Requiring Three-Way Calling Feature)

Press the hookswitch. You will hear 3 short tones and then a normal dial tone.
Press *70. You will hear 3 short confirmation tones.
Press the hookswitch to go back to the original call.

Continuous Redial

With Continuous Redial you can let your phone do all the work. Your phone will redial busy numbers while you make and receive calls.

To Use Continuous Redial

When a call you are trying to make is busy, hang up, pick up the receiver again and press *66.
Your phone will automatically continue to dial the busy number for up to thirty minutes.
When the call connects, you are notified by a distinctive ring.
Pick up the phone and the call will connect.

To Cancel Continuous Redial

Lift the receiver and press *86.
Listen for confirmation tones.

Last Call Return

Get the number of the last person who called you. Some numbers may not be provided.

To Use Last Call Return

Lift the receiver, listen for dial tone and press *69.
The number of the missed call will be heard.
If you want to call this number, press “1” and your phone will dial the number.

Per Block Call

Per Block Call allows you to block your phone number from Caller ID subscribers for the duration of one telephone call. Instead of seeing
your number, the word “Private” or “Anonymous” will display. There is no charge for this feature and it is already available on your telephone.

To Activate

Lift receiver, listen for dial tone and press *67.
Wait for 3 short confirmation tones and the normal dial tone to return to the line.
Do not hang up. Dial the desired phone number. A Caller ID subscriber will not see your phone number on this phone call.

To Deactivate

When you hang up, Per Call Block will automatically deactivate.

Personal Ringing

This service allows you to hear a different ring when an incoming call is for different members of your family or business. The calls still come in on the same phone but each line rings differently.

Priority Call

Priority Call lets you set a distinctive ring for designated people.

To Use Priority Call

To set or change your Priority Calling list, lift the receiver, listen for a dial tone, press *61 and follow the recorded instructions.
You can store up to 15 different numbers.

To Cancel Priority Calling

Lift receiver, listen for a dial tone and press *81.

Speed Dialing

Speed Dialing is an extremely convenient feature that allows you to store frequently called phone numbers under a one or two-digit code. Instead of dialing the full phone number, simply press a button and your phone will dial the
complete phone number for you.

To Program

Lift receiver, listen for dial tone and press *74 for 8 Number Speed Calling. Lift the receiver, and press *75 for 30 Number Speed Calling.
Wait for the dial tone to return to the line.
Enter the position number where the phone number will be stored. Use 2 through 9 for
Number Speed Calling and 20 through 49 for 30 Number Speed Calling. To change a number already entered on the list, program over the old phone number.
Enter the complete directory number as if you were dialing it normally (Include 1 + Area Code if necessary). Press the # key.
If you programmed the number properly, you will hear 3 short confirmation tones. If you receive a busy tone, hang up and try again.
(Repeat steps for each number)

To Use

Lift receiver and enter * and the code for the number you want to dial.

Three-Way Calling

With Three-Way Calling you can have a conversation with two other family members, friends or business associates at the same time.

To Use

Dial the first party, wait for them to answer and ask them to hold.
Press the hookswitch and wait for a normal dial tone.
Dial the second number.
Press the hookswitch again and both parties will be on the line with you.
Either party can hang up at any time but when you hang up both parties are disconnected.